Refund & Cancellation Policy

At Aigentro Corporation (“Aigentro”, “we”, “us”, or “our”), we maintain transparent and straightforward billing terms. This Refund & Cancellation Policy governs all paid subscriptions, recurring licenses, and in-app upgrades across our software platforms.

1. General No-Refund Policy for Active SaaS Subscriptions

Because our SaaS platforms deliver instantaneous access to proprietary software features, multi-tenant cloud storage, API services, and computational resources immediately upon payment:

• Non-Refundable Subscription Fees: Recurring monthly and annual subscription fees are non-refundable once billed. We do not provide pro-rated refunds or credits for partially used billing cycles, dormant accounts, or mid-month cancellations.
• Standardized Services: Aigentro Corporation provides standard, self-serve SaaS cloud subscriptions and digital applications.
• Platform Provider Only: We bear no financial liability or obligation to issue refunds for business losses, lack of user adoption, lost cargo, client contract cancellations, or external business downturns experienced by the subscriber.

2. Subscription Cancellation & Immediate Control

You hold complete freedom to cancel your subscription at any time without long-term lock-in or penalty:

• Self-Serve Cancellation: You can cancel your subscription directly from your software billing dashboard or by emailing info.products@aigentro.com at least 48 hours prior to your scheduled renewal date.
• Continued Access Until Cycle Expiration: When you cancel, your account will remain fully functional until the final day of your currently paid billing period. No further recurring charges will be made to your payment method thereafter.
• Data Export Window: Upon subscription expiration, your account will transition to a dormant state. You have thirty (30) days to export your records before data is archived.

3. Exceptional Circumstances & Billing Error Adjustments

Aigentro Corporation is committed to fair accounting. We will issue a full refund or credit in the following verified circumstances:

• Duplicate Charges: If our billing gateway accidentally processes multiple charges for the same subscription period due to a network glitch.
• Prompt Notification Required: You must report duplicate or unauthorized charges to our billing department at info.products@aigentro.com within seven (7) calendar days of the charge appearing on your statement.
• Investigation & Resolution: Verified billing errors are refunded back to the original payment method within 5 to 7 business days.

4. Free Tiers, Trials & Community Editions

To help you evaluate whether our software fits your operational requirements before committing financial resources, Aigentro provides:

• Childfitter: Free Beta tier for tracking child growth and developmental records.
• FreightPK: Pay-as-you-go / Free posting for shippers and pay-per-trip for independent carriers.
• BillShare: Free tier for mobile professionals, freelancers, and drivers to create and share invoices.
• IronCore POS: Live demonstrations and single-location pilot onboarding for athletic club and gym operators.
• WeavePoint: Interactive live product demonstrations and trial access for textile fashion retailers.

We strongly advise all prospective customers to test our software on free or trial tiers prior to purchasing paid multi-user subscriptions.

5. Google Play Store & Third-Party In-App Purchases

For subscriptions or purchases made through the Google Play Store (such as Childfitter or BillShare Android applications):

• Billing and payments are handled exclusively by Google LLC under Google Play Terms of Service.
• To cancel or request a refund for a mobile in-app subscription, you must follow the official Google Play cancellation and refund process in your Google Play Store account settings. Aigentro Corporation cannot directly debit or credit payments processed by Google.

6. Chargebacks & Direct Dispute Resolution

Before initiating a chargeback or payment dispute with your bank or credit card company, you agree to contact Aigentro Corporation support directly at info.products@aigentro.com. Unjustified chargebacks filed without prior communication will result in the immediate suspension of your cloud workspace and tenant databases.

7. Billing Support Inquiries

For all billing, invoice, subscription upgrade, or cancellation questions, please contact our billing team: