Digital Delivery & Service Policy | Aigentro Corporation SaaS Platform

This Shipping & Service Delivery Policy clarifies how Aigentro Corporation delivers its digital Software-as-a-Service (“SaaS”) products, cloud workspaces, and mobile software tools to subscribers and users worldwide.

1. Electronic Delivery & Instant Provisioning

Because all our products operate strictly in the cloud:

Instant Account Activation: When you subscribe to or register for any Aigentro SaaS application (e.g., WeavePoint Textile POS ERP, IronCore POS Gym ERP, Childfitter Web, or FreightPK Logistics Portal), your multi-tenant workspace is provisioned automatically within seconds of email verification and payment confirmation.
Mobile Application Downloads: Mobile applications (Childfitter and BillShare) are delivered electronically through the official Google Play Store. Downloads and updates occur digitally over your device’s internet connection with zero shipping fees.
No Physical Freight or Media: We do not dispatch USB flash drives, CD-ROMs, printed manuals, or physical paper invoices. All documentation, tax receipts, and release notes are available digitally 24/7.

2. Platform Provider Clarification Regarding Logistics (FreightPK)

Notice Regarding Logistics & Freight Software:

Although Aigentro Corporation maintains FreightPK (a digital freight logistics marketplace) and BillShare (a general-purpose mobile invoice sharing utility), Aigentro Corporation is NOT a motor carrier, freight broker, dispatcher, shipper, forwarder, or cargo insurer.

Aigentro Corporation does NOT transport, handle, load, store, or physically ship any commercial cargo, machinery, or agricultural goods. All physical freight movements arranged through our software are carried out strictly between independent third-party shippers, fleet owners, and drivers.

Aigentro Corporation accepts zero responsibility or liability for cargo loss, road accidents, delivery delays, demurrage, damaged goods, or disputes between shippers and carriers.

3. Standardized Multi-Tenant Cloud Architecture

Aigentro Corporation provides standardized, ready-to-use cloud SaaS software. All subscribers receive immediate, automated access to our continuously updated, production-grade cloud platform and mobile applications.

4. Service Availability & Infrastructure Uptime SLA

We work to ensure continuous availability of our cloud applications:

Availability Target: We target a 99.9% availability across our cloud application cluster, excluding emergency security patches and scheduled off-peak maintenance.
Maintenance Windows: Scheduled updates and database optimizations are performed during low-traffic windows (typically between 02:00 and 05:00 UTC) with advance notifications posted within tenant dashboards.
Global CDN & Edge Delivery: Static assets, portals, and dynamic APIs are accelerated through global Edge networks to ensure low-latency delivery to users worldwide.

5. Account Access, Credential Delivery & Security

Upon signing up for any Aigentro SaaS application:

A cryptographic verification link or activation code is dispatched immediately to your registered business email address.
If you do not receive your activation link within five (5) minutes of sign-up, please check your spam/junk folder or use the automated “Resend Verification” feature.
You are solely responsible for maintaining the confidentiality of your login passwords and ensuring that only authorized personnel access your tenant workspace.

6. Technical Support & Service Inquiries

If you encounter any difficulty accessing your SaaS subscription, launching a web portal, or downloading our mobile applications, our support engineering team is available:

Aigentro Corporation — Customer Support & Operations

Customer Support & Inquiries: info.products@aigentro.com